Does IDO Provide Development For Businesses That Use Call Centers?

Question:
I have a business that uses a call center to provide services to our customers. Does IDO provide development that will support this type of business?

Answer:
Yes, IDO does provided support for call center based businesses. We will interact with your call center to collect and discuss all the needs of the call centers interactions with the web system. We then build out the interface in accordance to the needs of your business and the call center. We integrate the call center's support staff forms and interfaces right into your web system. With one web site you are provided multiple interfaces i.e. public users, site members, administrators and customer service reps. Each interface is designed for the specific needs of the particular user's status. All information collection and delivery is generated from one platform. No need to fight with multiple interfaces or worry about compatibility and integration of different data across multiple platforms. IDO will create one solution that simplifies your businesses online interations.

For more information contact us.

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