Support

Mail in Repair: Fill this form out (along with payment), take your item to your local usps/fedex/usp store and make sure to purchase a return shipping label and ship your item to us. If you wish us to just ship you a box so all you need to do is fill out your form, include payment and call us to schedule a pick up then email us your physical mailing address and we'll send you a quote and payment link.

Repair Status: Did you send in your repair and need an update? Email us with your Full Name and we'll contact you during normal business hours PST. After Hours Tech support does not have access to your accounts. Your customer service representative will be in touch with you.

On-Site Tech: Need an on-site tech? Fill out the work order and either fax it to us at 541-689-4916 or print out, fill out, scan and email it back to us and then call us. Especially after normal business hours. We have on-site tech's available after hours and do charge after hour rates at $125/hr. We'll call you as soon as we receive it or set up an appointment to meet with you and take care your request.

On-Site Tech Services: SBS 2003-08, IAS, IIS, Desktop Issues, Internet Connectivity, Router Troubleshooting/Configuration, Third Party Software Vendor Assistance, Home/Office Network Troubleshooting/Setup, Cabling (we do not drill holes, crawl under or above buildings to wire, we tack it down, neatly and color code it as close to possible with the interior color inside the facility. We also have switches, wall plates on hand to create a reliable, robust connection. DNS, Computer/Laptop/Server pick up from facility and/or home and  provide delivery services too! All payments are due upon receipt or services rendered. Repairs taken into lab require the normal intake and pick up fee. See repair form for details.