Features

Frequently Asked Questions

How it works
You can Walk in or Mail in your repair.

Walk in Laptop Repair
Sign our repair form and pay the intake fee of $45

We call you if parts are needed to fix your Laptop. If you agree, we can take a credit or debit card over the phone or use the same card you used earlier to order the parts.

If you decide that you do not wish to have the parts ordered, the your system is ready to pick up for no additional fee.

If you decided to move forward and purchase the necessary parts, we fix the laptop, we will call you when ready and the remaining  $50  is due.
Before leaving our store, our technician shows you the system and you test the item, before accepting it.

Warranty:

We always warranty our parts per the manufactures warranty and our own labor warranty of $90. If you should find something else within the 90 days that was not part of the original reason why the item came in you, can can bring the laptop back and only pay a flat $75 for the work. If parts need to be ordered, those will need to be purchased ahead to fix the laptop. If the laptop comes back and the problem relates directly to the original ticket, we will provide you service at no additional cost to you, unless additional parts are needed.

Mail in Laptop Repair

Once we receive your laptop, we will call you and go over the repair requested.

If you have paid by Credit/Debit card a charge of $45 will appear on your online statement, and the repair will go to intake for processing the repair.

A tech will notify your customer service rep of any parts needed. If the part is in stock they will inform the customer service rep. The customer service rep. will then contact you and inform you of the part need. If the part is in stock, no payment is required at that time. However, if a part is necessary, payment will be required to continue the repair. Your repair form that you signed provides us with authorization to charge your card.

Once the part comes in, the tech will install, test and notify the customer service rep. that it is ready and what the remainder of the cost is. The Customer service rep will then test your repair and sign off on it then call you. Your card will then be charge the remainder of the labor, part and shipping cost.

If we can not fix the laptop, due to necessary parts not being ordered or you do not wish to put anymore money into the laptop, you will only be liable for the return shipping cost if you did not sent a return shipping label with the laptop for intake.

 Getting the Laptop to us

Mailing In? Perfect! Follow the steps below.

1. Print out a Repair Form.  Sign and Date it. Make out a Check or Money Order to The Web Zone. We do take all forms of Credit/Debit Cards.

2. Take Repair Form, Check or Money Order and item down to your UPS Store or FedEx Location. Have them pack the item.  Make sure to pay for return shipping and include Shipping label so we can return the item to you. Make sure to insure your item! If you want, we can always ship the item back to you and charge your debit/credit card. Make sure to authorize the shipping by filling out and signing the bottom piece of the repair form.

Mailing Address:
The Web Zone
1357 River Road
Eugene, Oregon 97404

3. We can take care of all your shipping needs. We can ship you the box needed for your laptop and schedule a pick up for you when your box is ready to be shipped. Just email us with your physical mailing address and we'll send you back a quote for the box and shipment.

How long will my laptop be in your lab? It depends on the repair. In most cases we have a 24/48 hour turn around time. We keep many parts in stock and do not need to custom order.

Do you replace the power jacks on laptops? Yes! We have most in stock and that is a 24/48 hr. process.

Do you warranty your work? ABSOLUTELY! We provide a 90 day warranty on all labor and a manufacture's warranty on all parts. We even discount our flat rate to $75 if you find something else wrong that is not part of the original reason why you brought it or mailed it in to begin with.

What is your hourly rate?  We charge a flat rate of $95 + parts. $45 down, + Parts (purchased in advance and $50 a pick up. In some cases like Software installation, Remote Tech Sessions, we will charge hourly rates starting at $50 to $120. For Laptop repairs you only non flat rate could be us reloading all your application software after a reformat. But that is entirely up to you.

What are my payment options? We accept Checks, USPS Money Orders, Cashier's Checks and all major credit/debit cards. Please note that all check's are subject to a seven day hold to clear the bank before services are rendered.

Do you have techs on staff 24/7? We have on-call tech support and in store tech support 7 days a week. Our tech's do not handle the customers due to production issues. Our customer service takes care of all incoming calls and status on repairs for our customers. Our customer service for status on any repairs are during normal business hours PST. After hours tech support is for non-repair lab related services. The provide tech support for our national ISP, network and web emergencies. However, in most cases they can check the status of your repair only, if they are at the repair lab location or logged in remotely. We will do all that we can to assist you after normal business hours.

What are your hours?

9-6p Monday - Friday and 11-5p on the weekends.

What type of brands do you handle? All, we meet challenges on a daily basis. We work on everything from Cisco Hardware, Microsoft Servers, Dell Servers and laptops and the list just keeps going. No worries, just send it in and we'll take care of you.

Do you replace internal parts like fans, motherboards and etc? Absolutely! We replace old parts with new warranty parts. We also do not over clock systems. The only phone call we want from you when you receive your laptop at home is "It's working great, thankx!".

Can I order my own part and have you install it? Typically, it is not something we like to do. We have found in the past that the parts have been incompatible, or we could not warranty our work or part, it provided a snowfall of other issues and hurt the productivity and customer relations. So, no we do not install parts that the customers has procured. If a customer demands to procure their own part, then we will charge an hourly rate of $95 to install it. But, we will not warranty the part or labor.

Can I order my part from you and install it myself? Unfortunately, this also will void the warranty. So, no we do not resell laptop parts to repair customers. We do have a retail lobby and online store, which you can purchase those items if it is a match.

Do I need to send my OS and Application CD's with the laptop? Yes. to be on the safe site yes. All CD's must be in a CD Binder with a list of CD's in it and your contact information.

I don't have a OS (operating system CD) but my buddy does, can I use that? No. You need the OS CD that came with your laptop. Like many, many companies, they don't send OS Cd's anymore and depend on the hard drive partion that they store it on to never fail. Reality is, if you need to reformat, you will need an OS. We recommend purchasing an OS from us, or send a Full Retail Version to us with your repair that we can install.

If you reformat what happens to my data? We do a back up and put your data on our system. When the reformat is done, we put your data back. Data Back is an additional $50.

What if you get my system and it is my hard drive that failed, is my data lost? Chances are no. We would change your order to $99 and see if we can pull the data and make your system reboot. If we can get the data files back, it's $195 flat extra. If we pull the files and the hard drive is bad, we'll need another storage device to put it on. Again, you can buy from us, or send another to us.