Dial Up Frequently Asked Questions

(Q) What do I need to set up a dial up connection? You need a phone line with a line free of static, and a 56k internal or external. A computer in good working order.

(Q) Can you set us up with a phone line? We are not a clec (Phone Company).  There are options if you prefer to use only your cell. You can obtain an inexpensive fax line (data only) from your carrier. If that is not an option and you would like to set up access that does not require a phone line, check out our wireless or cable options.

(Q) How long will it take to set me up. It depends on how fast your computer is. Our record time from start to finish is under 3 minutes.

(Q) What is your ratio on the modem. I don't want busy signals. That is not a issue. We keep a 7-10 ratio so there is never a busy a signal when using IDOMAIL.

(Q) What is your billing process? We do not bill. Instead, your payment is always do on the day you sign up with a 10 day grace period. You get 10 free days every month to make your payment on time.

(Q) What types of payments do you take? We prefer to have our clients set up an autodebit payment through our online e-commerce that interhooks with Paypal. Paypal allows our customers complete control over their accounts, that way nobody has access to your account except you. You set up and cancel at will. There is no middleman. We also accept Cash, Checks, Money Orders and Manual Online Payments. **There is a $2 fee for these payments types.**

(Q) How can I get FREE Dial Up Access? Just refer someone to us anywhere in the United States that we have dial up numbers. When they call in and say you sent them, or you can email us and let us know that you referred them and keep a heads up we'll credit your account 1 month for each paid referral. If you pay online automatically, just send 10 paid referrals to us and we'll cancel you subscription and give you a year free! Learn more here.

(Q) Do you have ip address for MAC's? Yes, click here.

(Q) Do you have a list of Modem Errors I can troubleshoot with? Yes, click here.