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The IDO Support Department


 
Welcome to IDO's support department. Our support department is dedicated to provide round the clock customer care. Part of that is designing a great online resource that answers many of our customers questions automatically via chat, trouble tickets, downloadable work orders and self help resources.

Below you will find our bulletin board. Our bulletins are posted as soon as new information is made available.

 
 
bullet This site is under constant additions of information. All suggestions would be greatly appreciated!
bullet AVG - You should be running 7.5+ AVG is Vista compliant!
 
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Currently all phone services forward to an on call technician. The technician can handle all set ups, payment and account reactivations via phone. Technician can also address all on-site emergencies. Please have work order signed and ready at time of technician arrival and be prepared to make payment after services are rendered, if not on current discounted maintenance agreement.


 

 
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Mail Server Upgrade ~ We are currently in the beta testing of additional spam filters that will provide a noticeable difference to the spam that our clients are currently receiving due to the increase of spam traffic on the net.


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IDO's Web Zone Internet Cafe 4mg bandwidth Increase. Customer's now have a great connection to bring in their systems to play their favorite online games and do their downloads or just surf and collect email. $3 for non gaming and $6 for online gaming.


 
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Hours: 9am - 6pm

Monday - Saturday.


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After hour tech support is 24/7


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Emergency Hours start at 6pm - 8am. Review your agreement for emergency rates.


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Saturday Sidewalk Sales start at 9am, free coffee while you check our lobby of Ebay Store Item.


 
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No new updates


 

 

 
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Old Mail and Contact Information! We closed our store on 7th and Jefferson on 6/30/06. Please do not send mail to that address, as the building is for sale and no mail will be forwarded after 7/1/07


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Our current mailing and physical address is:   (Driving Directions)

          IDO's Web Zone

          1357 River Road

          Eugene, OR 97404


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Our old phone number 541.434.0442 & Fax number are disconnected our current contact phone is 541.689.3245 & Fax is 541.689.4916.


 

 
   
 
 

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